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We have a Liberal Exchange Policy

The Chennai Silks is committed to providing its customers complete satisfaction. We strives to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with the product received from The Chennai Silks, you may contact the The Chennai Silks Online Team with your complaints/ feedbacks at, who shall revert back to you at the earliest. *

*  The Purchase return may be accepted on its unfolded condition with all the supporting documents like tags,bills,etc...
*  Additional charges will not be levied an our fault in the replace of the product.
*  Please send an Reason email to us before return the product at:
*  The return address is mentioned Below,

    The Chennai Silks
    Online Department
    74-C, New Market Street
    Phone : +(91) 421-2242888
    Mobile : +(91) 9994811711.

How to send the returns?

If you have any questions or clarification you can contact our customer support, we shall assist you !

Customer Support:
E-Mail :
Phone : +(91) 421-2242888
Mobile : +(91) 9994811711.

Terms and Conditions
  • We would entertain the Product return only after recieving mail from the customer.
  • We do not accept any returns after 7 days of receiving the shipment.
  • All products should be returned in original condition with Invoice & tags intact as attached in the dress. Presence of original Invoice / tags is a must to accept returns.
  • Any complaint with regards to damage or stains or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

Refund on Returns
  • At any point of time the refunds will not be entertained for any purchase, and it would be issued only as Gift Vouchers.Which You Can Redeem In All Our The Chennai Silks Branches.
  • We will not refund the custom duties & taxes, if applicable, or paid by you at time of receiving the goods.
  • In case of orders with free shipping, shipping cost of resending product would be deducted while sending the gift voucher / Alternative products.