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We have a Liberal Exchange Policy

The Chennai Silks is committed to providing its customers with complete satisfaction. We strives to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with the product received from The Chennai Silks, you may contact The Chennai Silks Online Team with your complaints/ feedbacks at, who shall revert back to you at the earliest. *

*  The Purchase return may be accepted on its unfolded condition with all the supporting documents like tags,bills,etc...

*  Additional charges will not be levied on our fault in the replace of the product.

* In the case of international orders, we do not currently accept any returns or exchange of our products.

*  Please send a Reason email to us before return the product at:

*  The return address is mentioned Below,

The Chennai Silks
Online Department
77, New Market Street
Phone : +91 421 224 2888
Mobile : +91 999 481 1711.

How to send the returns?

If you have any questions or clarification you can contact our customer support, we shall assist you !

Customer Support:
E-Mail :
Phone : +91 421 224 2888
Mobile : +91 999 481 1711.

Terms and Conditions
  • We would entertain the Product return only after receiving mail from the customer.
  • We do not accept any returns after 7 days of receiving the shipment.
  • In the case of international orders, we do not currently accept any returns or exchange of our products
  • All products should be returned in original condition with Invoice & tags intact as attached in the dress. Presence of original Invoice / tags is a must to accept returns.
  • Any complaint with regards to damage or stains or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

Refund on Returns
  • At any point in time refunds will not be entertained for any purchase, and it would be issued only as Gift Vouchers. You can Redeem them in all of our The Chennai Silks branches except Chennai stores (T.Nagar, Velachery, Chrompet, and Tiruvallur).
  • We will not refund the customs duties & taxes, if applicable, or paid by you at the time of receiving the goods.
  • In case of orders with free shipping, the shipping cost of resending product would be deducted while sending the gift voucher / Alternative products.