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Shipping Policy for Domestic Orders (within India)
  • The Chennai Silks at its own cost guarantees to deliver products to all cities across India and states all over India.
  • Domestic orders (within India) would be processed within 24 hours and shipping will be done through a domestic courier company (for south India The Professional Courier & North,East & West are through Delhivery)
  • Once the products are shipped from our location, we will send you the Airway number/docket number through SMS & email.
  • All domestic shipments are insured by Us against loss or theft on premium payment by us !
  • To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box.

Shipping Policy for International Orders (outside India)
  • All International orders (outside India) would be processed within 2 days and shipped through an International courier company.
  • Most orders are delivered within 7 days to foreign destinations as maximum.
  • If you wish to purchase multiple items and ship them to two or more different addresses, please place them as saparate orders.
  • Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through email.
  • You can track the status of your package through the courier’s website or by contacting their local customer service center.
  • The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable.
  • Shipping Charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
  • All products are shipped via reputed International courier companies such as DHL, FedEx and WNX other such renowned companies that are completely insured and reliable.
  • Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for International shipments. We always strive to offer our shoppers the lowest shipping charges possible.
  • We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
  • Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery.
  • The duties and taxes are not a part of the customer’s payment made to us.

Remote Area Surcharge (RAS) for International Orders
  • According to the policies of the International carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.
  • This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. In such case, you have to pay the surcharge through the website.
  • If the surcharge is not paid within 3 days after our notification, then we would cancel your order .

Customs Clearance for International Orders
  • For some countries, Our Carrier will clear your parcel from the customs,An occasian if requires.
  • Any additional taxes, import duties or customs charges levied in this process will be charged to you.
  • You are liable to pay the carrier for those charges in such cases.
  • So we recommend you to be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.